Policies

All pieces listed have been handmade by me (Julie) in my home studio. 

Care

We use dinnerware safe glazes. We recommend hand washing your pieces.  If a piece ends up in the dishwasher, don’t worry!  We’ve done it and haven’t had any problems.  If you occasionally want to use the dishwasher, these pieces would be best on the top rack with the heated dry cycle turned off.  Extreme temperature changes can damage ceramics and cracking can occur.

Ceramics with gold lustre should be washed by hand and cannot go in the microwave or the dishwasher.

If you have any questions, don’t hesitate to ask.  Send an email to hello@hollowclayworks.ca

Processing Time

Your package will be shipped 2-3 business days after your order is placed.  All orders in Canada are shipped via Canada Post and will have a tracking number.  

Shipping

Shipping pottery is expensive!  Pottery is heavy and breakable, so we take extra care in packaging your order so that it arrives in one piece. This means a lot of paper and/or bubble wrap (we recycle), so your purchase will arrive in a box bigger than what you are expecting.

Local Pickup

If you’re in the Ottawa area and would like to pick up your purchase in Kanata, select the local pickup option at checkout.  We will contact you via email with next steps.

Customs and Import Taxes

Buyers are responsible for any applicable customs and import taxes.  We are not responsible for delays due to to customs.

Returns

All items are final sale.  We do not accept returns or exchanges, but please let us know if you have any problems with your order.  If your piece arrives damaged, please send photos of the damaged box and broken piece in order for us to file a claim with Canada Post.  We can discuss next steps at that point.  Contact us at hello@hollowclayworks.ca

All prices listed are in Canadian dollars.